// THE TRANSIT PROTOCOL //

A relic does not leave the archive the instant it is summoned. Orders are normally prepared within 3 to 5 business days, excluding weekends and public holidays. Made-to-order, customized, or high-demand pieces may require longer.

// THE SEVEN PASSAGES //

AURALIASILK organizes its active routes through seven operational markets: the United States; the United Kingdom; Taiwan, Singapore, and Hong Kong; Japan and South Korea; Canada, Australia, New Zealand, and Ireland; continental Europe; and the remaining configured outer regions. These names describe checkout and delivery administration. They do not alter mandatory consumer rights.

// WHERE THE PASSAGE OPENS //

AURALIASILK dispatches to every destination for which checkout presents an active delivery route. Availability and the applicable rate are determined by the destination entered at checkout; a country without an offered rate is not presently open for passage.

// ORIGIN AND CARRIER //

Each passage begins in China and is entrusted to SF International. Local delivery may be completed by an authorized destination-country carrier after handover.

// PASSAGE THROUGH DISTANCE //

Estimated international delivery is 7 to 14 business days after dispatch. This is an estimate, not a guarantee. Carrier operations, customs clearance, weather, and events beyond our control may alter the route.

// THE TRACE //

When tracking is available, a shipping confirmation email will be sent after dispatch. The tracking signal may remain dormant briefly while the carrier activates or transfers the record.

// BORDERS DEMAND THEIR TITHE //

International orders may be charged import duties, taxes, or customs fees by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not controlled by AURALIASILK.

// COORDINATES MUST BE TRUE //

You are responsible for providing a complete and accurate delivery address. If a correction is needed, contact signal@auraliasilk.com immediately. Once processing has begun, a change cannot be guaranteed.

// DELAY, LOSS, OR DAMAGE IN TRANSIT //

If tracking remains unchanged for an extended period, the parcel appears lost, or the package arrives damaged, contact us with the order number and relevant evidence. We will work with the carrier and tell you which resolution is available.