// THE SEVEN-DAY REVERSAL //

Acquisition is not always destiny. AURALIASILK grants a voluntary return window of 7 calendar days after delivery. The return signal must reach signal@auraliasilk.com before the seven-day threshold closes.

This seven-day protocol is an additional store promise. It does not extinguish or shorten any mandatory consumer right. If the law that applies to your purchase grants a longer cancellation or return period—including an applicable 14-day cooling-off right for eligible distance purchases in the United Kingdom or European Union—the longer legal period governs.

// THE RELIC MUST REMAIN UNALTERED //

For a voluntary return, the item must remain in the condition in which it arrived: unworn, unused, with original tags where supplied, and inside its original packaging. Proof of purchase is required. The object may be inspected, but it must not be altered, worn into the body, perfumed, washed, damaged, or otherwise carried beyond its original state.

// OPEN THE RETURN CHANNEL //

Email signal@auraliasilk.com before sending anything. Include the order number and the reason for the return so the archive can identify the object. If approved, send the relic to: Office 258, 18 Young Street, Edinburgh, Scotland, EH2 4JB, United Kingdom. Objects sent without prior authorization may not be accepted.

// FRACTURE, DEFECT, OR FALSE ARRIVAL //

Inspect the parcel as soon as it emerges from transit. If the item is defective, damaged, or not the item ordered, contact us promptly with the order number and clear photographs where possible. These cases are not treated as a voluntary reversal. We will examine the evidence and provide the remedy required by the circumstances and applicable law.

// OBJECTS THAT CANNOT RE-ENTER THE ARCHIVE //

Custom or personalized products, gift cards, final-sale items, and products that cannot be resold for health, hygiene, or safety reasons are not eligible for a voluntary return. Statutory exceptions and mandatory remedies continue to apply. If the status of a specific relic is unclear, contact us before initiating the return.

// EXCHANGE WITHOUT ILLUSION //

The fastest route to a different relic is to complete an approved return and place a new order. A replacement is not reserved until the new order is confirmed.

// LAW OUTRANKS THE RITE //

Consumers may have cancellation, return, repair, replacement, or refund rights that cannot be reduced by this policy. Where an applicable law provides a 14-day cooling-off period for an eligible online purchase, you may exercise that right within the legal period even though AURALIASILK’s voluntary return window is seven days. Custom-made, clearly personalized, unsealed hygiene-sensitive, and other legally excluded goods may fall outside a cooling-off right.

// RESTORATION OF FUNDS //

We will notify you after the returned relic has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, send another signal to signal@auraliasilk.com.